Remove Smrss32 Ransomware Step by Step

Posted by John Larkin - August 16, 2016

Smrss32 Ransomware Virus is Dangerous

Smrss32 ransomware attacks your machine if you are not careful enough while on the Internet. That’s because Smrss32 is able to use every website loophole, ads, and third-party programs to get distributed. If your machine is infected by this virus, you should know what comes next. All personal files and even system files are encrypted by Smrss32 immediately. That is to say, if you want to access to your files, you must be blocked by Smrss32, which states that you have to pay a ransom in days to get the files decrypted.

Many innocent victims pay the ransom and hope the files get decrypted when they encounter Smrss32. However, all of them are disappointed. The files still keep being encrypted and they still be kept away from the files. That is because Smrss32 is still inside the computers and still infects the files. Hence, the best way to decrypt your files is to remove Smrss32 completely and get rid of all malicious programs. If you have no ideas how to kill this virus from your machine, you can find instructions below to remove it step by step.

Guide to Remove Smrss32 Ransomware Virus

Step 1: End the Malicious Processes
Step 2: Show Hidden Files in the System
Step 3: Find out Malicious Files and Remove Them
Step 4: Decrypt Encrypted Files

Step 1: End malicious process via Windows Task Manager

1. Right click on the Task bar and select Start Task Manager (click Task Manager for Windows 8, 8.1 and 10).

2. In Processes tab, find out the processes of Smrss32 ransomware virus and right click on it. (For Windows 8, 8.1 10 users, click Details tab). Usually, their processes are named randomly. After that, select Open File Location.

3. Go back to Task Manager and click End Process button (For Windows 8, 8.1 and 10 users, click End task). After that, delete all suspicious files in the folder.

Step 2: Show hidden files and folders

For Windows Vista and 7 users,

1. Click Start button to open Start Menu.

2. Open Control Panel and click Appearance and Personalization.

3. Click Folder Options.

4. In the View tab, click Show hidden files, folders and drives and click OK.
show all hidden files

For Windows 8, 8.1 and 10 users,

1. Open any folder in your computer.

2. Click View tab and then tick Hidden items to show all hidden files.

Step 3: Locate the files of Smrss32 and remove them

1. Hit Win and R keys on the keyboard to open Run box.

2. Type regedit and click OK.

3. Navigate to the location as below and remove the file displayed [RANDOM]


4. Run this malware detect tool to find out malicious files in the system and delete them completely so that Smrss32 ransomware virus will not come back again.

Step 4: Restore the system data from a recent backup to decrypt encrypted files

You can try the following recovery methods, but we cannot promise that they will help you recover your files, as Smrss32 ransomware virus uses AES-265 and RSA encryption method.

Method 1: Use System Restore.

1. Press Ctrl+Shift+Esc keys simultaneously to open Task Manager.

2. At the top left corner, click File and then click New task (Run…).

3. Type in rstrui in the box and click OK.

4. Click Next.

5. Select the restore point and click Next button.

6. Click Finish button to confirm your restore point.

7. Click Yes once you decide to restore your system.

Method 2: Use Shadow Volume Copies.

Shadow Copy (also referred as Volume Snapshot Service) is a technology in Windows that automatically backup copies or snapshots of computer files or volumes, even when they are being used. To recover your files, you can use Shadow Explorer that is for free.

1. Download Shadow Explorer from its official website and run it.
2. Select the drive and date of the backup files.
3. Right click the file or folder and click Export to save it.

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